1. Introduction

• This Membership Agreement sets out the terms and conditions governing the services provided by Emergency Housecare Ireland ("we", "us" or "our") to the Member.

• By purchasing, renewing or using a Membership, you agree to be bound by this Agreement together with your Membership Schedule.

• This Agreement explains:

  • the services included within your Membership;

  • how to make a claim;

  • your rights and responsibilities;

  • our rights and responsibilities; and

  • the circumstances in which Membership may be suspended or cancelled.

• This Agreement does not affect any statutory rights available to consumers under Irish law.

 

2. Definitions

• In this Agreement, the following words have the meanings set out below:

• Agreement: This Membership Agreement together with the Membership Schedule and any documents expressly incorporated by reference.

• Breakdown: The sudden and unforeseen failure of a covered system or appliance which requires repair in order to restore normal operation.

• Claim: A request for assistance made under the Membership.

• Emergency: A sudden event affecting a covered system that presents a risk to health, safety, security or the habitability of the Property and requires urgent attention.

• Engineer: An employee, contractor or specialist appointed by Emergency Housecare Ireland to provide services under this Agreement.

• Excess: The contribution payable by the Member towards the cost of an accepted Claim, as shown on the Membership Schedule. One excess is payable for each accepted Claim. A single repair visit relating to the same fault will be treated as one Claim. Multiple unrelated faults may be treated as separate Claims.

• Property: The residential property located in the Republic of Ireland identified on the Membership Schedule and any covered domestic systems located within its legal boundary.

• Member: The individual named on the Membership Schedule.

• Membership: The cover provided under this Agreement.

• Membership Fee: The amount payable by the Member for Membership.

• Membership Schedule: The document issued to the Member confirming the level of cover, Membership Fee, excess, renewal date and any special conditions.

• Service Area: The geographical area within which Emergency Housecare Ireland provides services.

 

3. Membership Agreement

• Emergency Housecare Ireland provides property emergency assistance services in accordance with the Membership Level selected by the Member.

• Membership is intended to provide assistance following the sudden Breakdown of covered domestic systems and appliances.

• Membership is not a maintenance contract, property insurance policy or guarantee against all faults.

• Cover is subject to:

  • the Membership Level selected;

  • the Membership Schedule;

  • the eligibility requirements contained in this Agreement;

  • the exclusions and limitations contained in this Agreement.

• Membership applies only to the Property identified on the Membership Schedule.

 

4. Eligibility

• To qualify for Membership:

  • the Property must be located within our Service Area;

  • the Property must be used primarily as a private residence;

  • covered systems must be in working order at the Membership Start Date;

  • the Member must disclose any information reasonably requested during the application process.

• Membership is not available for:

  • commercial premises;

  • industrial premises;

  • agricultural premises;

  • vacant or abandoned properties;

  • temporary structures;

  • properties outside our Service Area, unless specifically agreed by us in writing.

• We reserve the right to refuse, suspend or cancel Membership where eligibility requirements are not satisfied.

 

5. Membership Levels

• The services available under your Membership depend upon the Membership Level selected and shown on your Membership Schedule.

• Level 1 – Plumbing & Drainage: Provides assistance for covered plumbing and drainage emergencies within the Property.

• Level 2 – Heating, Plumbing & Drainage: Includes all benefits available under Level 1 together with cover for eligible domestic heating and hot water systems.

• Level 3 – Gas, Heating, Plumbing & Drainage: Includes all benefits available under Levels 1 and 2 together with cover for eligible domestic gas appliances and gas replacements of similar functionality.

• Optional Benefits: Additional services may be available including:

  • annual boiler servicing;

  • boiler replacement cover;

  • landlord cover;

  • other optional products introduced by Emergency Housecare Ireland.

• Optional benefits apply only where specifically shown on the Membership Schedule.

 

6. General Principles of Cover

• Our objective is to restore covered systems to a safe and operational condition following a covered Breakdown.

• Where a permanent repair cannot reasonably be completed during the initial visit, we may:

  • carry out a temporary repair;

  • make the system safe;

  • isolate the affected system; or

  • arrange a return visit.

• Repairs are subject to:

  • safe access being available;

  • suitable replacement parts being obtainable;

  • compliance with applicable safety regulations.

• Where replacement parts are unavailable or a repair is not economically viable, alternative options may be discussed with the Member.

 

PART 2 – CLAIMS, REPAIRS AND MEMBERSHIP ADMINISTRATION

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7. Making a Claim

• If you require assistance under your Membership, you must contact Emergency Housecare Ireland using the contact details provided on your Membership Schedule or our website.

• When making a Claim, you may be asked to provide:

  • your Membership Number;

  • your name and Property address;

  • a contact telephone number;

  • details of the fault;

  • any information reasonably required to assess the urgency of the Claim.

• Claims should be reported as soon as reasonably practicable after the fault is discovered.

• Where there is an immediate risk to health or safety, you should first contact the relevant emergency service or utility provider where appropriate.

 

8. Engineer Attendance and Repairs

• Once a Claim has been accepted, we will arrange attendance by a suitably qualified Engineer.

• We aim to respond as quickly as reasonably practicable; however, attendance times are targets only and are not guaranteed.

• Response times may be affected by:

  • severe weather;

  • traffic conditions;

  • public holidays;

  • demand for services;

  • availability of parts or specialist contractors; and

  • circumstances beyond our reasonable control.

• Our objective is to restore the covered system to a safe and operational condition.

• Where a permanent repair cannot be completed during the initial visit, we may:

  • carry out a temporary repair;

  • isolate the affected system;

  • make the installation safe; or

  • arrange a return visit.

• We may use new, refurbished or equivalent replacement parts where appropriate.

 

9. Access to the Property

• The Member must provide safe and reasonable access to the Property.

• A responsible adult aged 18 years or over must normally be present during appointments.

• If access cannot be obtained, we may rearrange the appointment and reserve the right to charge a reasonable missed appointment fee where notified in advance.

• Our Engineers may refuse to undertake work where conditions are unsafe or where access is not reasonably available.

 

10. Excesses and Additional Charges

• One excess applies per accepted claim. Multiple unrelated faults may be treated as separate claims.

• The applicable excess will be shown on the Membership Schedule.

• The excess must be paid when requested by Emergency Housecare Ireland.

• Where an Engineer attends and:

  • no covered fault is found;

  • the fault falls outside the Membership; or

  • the Member requests work not covered by the Membership,

• we may charge a reasonable call-out fee or provide a separate quotation for the work.

• No chargeable work will be undertaken without the Member's agreement.

 

11. Parts and Materials

• We will use parts and materials that we consider suitable for the repair.

• Where original manufacturer parts are unavailable, we may use equivalent parts of comparable specification and performance.

• We cannot guarantee the availability of replacement parts supplied by third-party manufacturers.

• Where parts are obsolete or unavailable, we will discuss available options with the Member.

 

12. Membership Fees and Payments

• Membership Fees must be paid in accordance with the payment option selected by the Member.

• Membership may be paid:

  • monthly;

  • annually; or

  • by any other payment method offered by Emergency Housecare Ireland.

• The Member is responsible for ensuring payments are made when due.

• Failure to maintain payments may result in suspension or cancellation of Membership.

 

13. Renewals and Changes to Membership

• Unless otherwise stated, Membership will continue until cancelled by either party in accordance with this Agreement.

• We may review Membership Fees, Membership Levels and Membership Terms from time to time.

• Where changes affect the Member, reasonable notice will be provided before the changes take effect.

• Where required by law, renewal notices will include:

  • the renewal date;

  • the renewal price;

  • details of significant changes; and

  • information explaining how Membership may be cancelled.

 

14. Waiting Periods

• Where a waiting period applies to a Membership or optional benefit, details will be shown on the Membership Schedule.

• Claims arising during a waiting period are not covered unless expressly stated otherwise.

• Waiting periods do not affect any rights that cannot lawfully be restricted under Irish law.

 

15. Fraudulent Claims and Misrepresentation

• The Member must provide accurate and truthful information when applying for Membership and when making a Claim.

• We may decline a Claim, suspend Membership or cancel Membership where:

  • false information has been provided;

  • material information has been deliberately withheld;

  • a Claim is fraudulent;

  • evidence has been falsified; or

  • the Membership has been obtained through misrepresentation.

• Where permitted by law, we may recover costs reasonably incurred as a result of fraudulent activity.

 

16. Cooling-Off Rights and Cancellation

• 16.1 Cooling-Off Rights:

  • Where Membership is purchased online, by telephone or through another distance-selling method, the Member may cancel within fourteen (14) days of the Membership Start Date in accordance with applicable consumer protection legislation.

  • Where services have already been provided during the cooling-off period, we may make a reasonable deduction where permitted by law.

• 16.2 Cancellation by the Member:

  • The Member may cancel Membership at any time by giving notice to Emergency Housecare Ireland.

  • Cancellation will normally take effect at the end of the current billing period unless otherwise agreed.

  • Any outstanding Membership Fees, excesses or other agreed charges remain payable.

• 16.3 Cancellation by Emergency Housecare Ireland:

  • We may cancel Membership where:

    • Membership Fees remain unpaid;

    • eligibility requirements are no longer satisfied;

    • fraudulent information has been provided;

    • fraudulent Claims have been made;

    • abusive or threatening behaviour has occurred; or

    • continuing Membership would expose us to unreasonable risk.

  • Except where immediate cancellation is justified, reasonable notice will be provided.

• 16.4 Effect of Cancellation:

  • Cancellation of Membership does not affect:

    • Claims accepted before the cancellation date;

    • rights and obligations accrued before cancellation; or

    • any legal rights available to either party.

 

PART 3 – MEMBERSHIP COVER

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17. Level 1 – Plumbing and Drainage

• 17.1 Scope of Cover:

  • Level 1 Membership provides assistance for the repair of covered plumbing and drainage systems within the Property following a sudden and unforeseen Breakdown.

  • Cover applies only to systems located within the legal boundary of the Property and for which the Member is responsible.

• 17.2 Covered Plumbing Systems:

  • Subject to the terms of this Agreement, Level 1 Membership includes repairs to:

    • internal hot and cold water pipes;

    • internal waste pipes;

    • overflow pipes;

    • stopcocks and isolation valves;

    • toilets and toilet flushing mechanisms;

    • taps;

    • sinks;

    • wash basins;

    • baths;

    • shower valves and fixed shower fittings;

    • internal water supply pipework.

  • Cover includes sudden leaks, blockages and failures that prevent normal operation.

• 17.3 Covered Drainage Systems:

  • Level 1 Membership includes assistance for:

    • internal drains;

    • soil pipes;

    • waste pipes;

    • foul water drainage systems;

    • external drains within the Property boundary where the Member is legally responsible.

  • Cover includes unexpected blockages and drainage failures requiring repair or clearance.

• 17.4 Exclusions:

  • Level 1 Membership does not include:

    • routine maintenance;

    • cosmetic defects;

    • dripping taps that do not require emergency attention;

    • septic tanks and sewage treatment systems;

    • guttering and rainwater systems;

    • swimming pools, hot tubs and water features;

    • structural defects affecting drains;

    • collapsed drains;

    • damage caused by tree roots requiring excavation;

    • damage resulting from flooding, subsidence or ground movement;

    • reinstatement of flooring, tiles, decorations or landscaping;

    • faults existing before Membership commenced.

 

18. Level 2 – Heating, Plumbing and Drainage

• 18.1 Scope of Cover:

  • Level 2 Membership includes all benefits available under Level 1 together with assistance for covered domestic heating and hot water systems.

• 18.2 Covered Heating Systems:

  • Subject to this Agreement, cover includes:

    • domestic boilers;

    • circulation pumps;

    • motorised valves;

    • heating controls;

    • programmers and timers;

    • thermostats;

    • radiators;

    • heated towel rails;

    • hot water cylinders;

    • expansion vessels;

    • pressure relief valves;

    • condensate pipework;

    • filling loops;

    • heating pipework.

  • Cover applies where a sudden Breakdown prevents normal heating or hot water operation.

• 18.3 Exclusions:

  • In addition to the General Exclusions, Level 2 Membership does not include:

    • routine boiler servicing unless purchased as an optional benefit;

    • system flushing or power flushing;

    • efficiency upgrades;

    • fuel storage tanks;

    • underfloor heating systems unless specifically included;

    • renewable heating systems unless shown on the Membership Schedule;

    • damage caused by corrosion, sludge or scale where maintenance has been neglected;

    • damage caused by inadequate frost protection;

    • faults existing before Membership commenced.

 

19. Level 3 – Gas, Heating, Plumbing and Drainage

• 19.1 Scope of Cover:

  • Level 3 Membership includes all benefits available under Levels 1 and 2 together with assistance for covered domestic gas appliances and gas installations.

  • Gas-related work will only be carried out by Registered Gas Installer (RGI) where required by law.

• 19.2 Covered Gas Systems:

  • Subject to this Agreement, cover includes:

    • domestic gas boilers;

    • gas fires;

    • gas water heaters;

    • gas warm air units;

    • domestic gas pipework;

    • ignition systems;

    • gas valves;

    • pumps;

    • fans;

    • heat exchangers where repair is economically viable;

    • safety controls;

    • associated heating controls and components.

• 19.3 Gas Safety:

  • Where a gas installation is considered unsafe, we may:

    • isolate the appliance;

    • disconnect the appliance;

    • turn off the gas supply; or

    • take any other action reasonably necessary to protect persons or property.

  • We will not reconnect any appliance that cannot legally or safely be returned to service.

• 19.4 Exclusions:

  • In addition to the General Exclusions, Level 3 Membership does not include:

    • LPG systems unless specifically included;

    • portable gas heaters;

    • commercial catering equipment;

    • chimneys and chimney liners;

    • gas cylinders;

    • appliances subject to manufacturer recalls;

    • alterations required solely to comply with changes in legislation;

    • appliances installed contrary to manufacturer instructions;

    • faults existing before Membership commenced.

 

20. Boiler Service and Boiler Replacement

• 20.1 Annual Boiler Service:

  • Where shown on the Membership Schedule, the Member is entitled to one annual boiler service during each Membership Year.

  • The purpose of the service is to:

    • inspect the appliance;

    • check safe operation;

    • inspect accessible components;

    • test safety devices;

    • identify signs of wear or deterioration.

  • The annual service is preventative maintenance and is not a guarantee against future Breakdown.

  • Unused boiler services cannot be carried forward unless agreed by Emergency Housecare Ireland.

• 20.2 Boiler Replacement Cover:

  • Where Boiler Replacement Cover is included within the Membership Schedule, Emergency Housecare Ireland may contribute towards the replacement of a boiler that is deemed Beyond Economic Repair.

  • A boiler may be considered Beyond Economic Repair where:

    • suitable replacement parts are unavailable;

    • repair is not economically viable; or

    • the appliance cannot safely be repaired.

  • The replacement appliance supplied does not need to be identical to the original appliance but will provide broadly comparable heating and hot water performance.

  • Any Member contribution, installation limits or additional conditions will be specified within the Membership Schedule.

  • Emergency Housecare Ireland will arrange repairs and services through its approved employees, contractors or service providers. No cash settlement, cash alternative or monetary payment will be made instead of a repair, replacement or other service provided under this Agreement unless Emergency Housecare Ireland expressly agrees otherwise in writing.

• 20.3 Boiler Replacement Exclusions:

  • Unless specifically stated otherwise, Boiler Replacement Cover does not include:

    • upgrades requested by the Member;

    • relocation of the boiler;

    • structural alterations;

    • asbestos removal;

    • decorative works;

    • electrical upgrades unrelated to the replacement;

    • works required solely to improve efficiency beyond the original system specification.

 

PART 4 – RIGHTS, RESPONSIBILITIES AND EXCLUSIONS

 

21. Member Responsibilities

• To maintain eligibility for Membership and ensure that Claims can be dealt with efficiently, the Member must:

• 21.1 Provide Accurate Information:

  • The Member must provide accurate and complete information when:

    • applying for Membership;

    • renewing Membership;

    • making a Claim; or

    • requesting changes to Membership.

  • Failure to provide accurate information may affect eligibility for cover.

• 21.2 Maintain the Property:

  • The Member must take reasonable care of the Property and all covered systems.

  • This includes:

    • carrying out routine maintenance;

    • following manufacturer recommendations;

    • arranging servicing where appropriate;

    • taking reasonable steps to prevent avoidable damage.

  • Membership is intended to assist with unexpected Breakdowns and is not a substitute for regular maintenance.

• 21.3 Prevent Further Damage:

  • Where a fault occurs, the Member must take reasonable steps to minimise further damage where it is safe to do so.

  • Examples may include:

    • turning off a water supply;

    • isolating a faulty appliance;

    • following reasonable instructions provided by Emergency Housecare Ireland.

• 21.4 Provide Access:

  • The Member must provide safe and reasonable access to the Property for inspections, repairs and servicing.

  • Where access is restricted by:

    • fitted furniture;

    • flooring;

    • structural alterations; or

    • stored possessions,

  • the Member is responsible for arranging access before work can proceed.

• 21.5 Notify Material Changes:

  • The Member must notify Emergency Housecare Ireland where:

    • ownership of the Property changes;

    • the Property becomes vacant for an extended period;

    • the Property is converted to commercial use;

    • covered systems are substantially altered or replaced; or

    • contact details change.

 

22. Our Responsibilities

• Emergency Housecare Ireland will:

• 22.1 Provide Services With Reasonable Care and Skill:

  • We will perform services with reasonable care and skill and in accordance with applicable legal requirements.

• 22.2 Use Qualified Personnel:

  • Repairs, servicing and inspections will be carried out by suitably qualified employees or contractors.

  • Where required by law, work will be undertaken only by Registered Gas Installer (RGI).

• 22.3 Keep Members Informed:

  • We will make reasonable efforts to keep Members informed regarding:

    • appointment arrangements;

    • delays;

    • parts availability;

    • repair progress; and

    • Claim outcomes.

• 22.4 Prioritise Safety:

  • Safety takes priority over restoring services.

  • Where a system, appliance or installation is considered unsafe, we may isolate or disconnect it until it can be safely returned to operation.

 

23. Conduct and Safety

• Emergency Housecare Ireland is committed to maintaining a safe working environment for Members, employees and contractors.

• We reserve the right to suspend or withdraw services where:

  • threatening behaviour occurs;

  • abusive language is used;

  • harassment or discrimination occurs;

  • violence or intimidation occurs; or

  • conditions at the Property present a significant safety risk.

• Examples of safety risks include:

  • dangerous electrical installations;

  • structural instability;

  • hazardous materials;

  • unsafe access arrangements; or

  • uncontrolled animals.

• Where appropriate, services may resume once the issue has been addressed.

 

24. General Exclusions

• Unless expressly stated otherwise in this Agreement, Membership does not cover:

• 24.1 Property and Structural Works:

  • structural repairs;

  • foundations;

  • walls;

  • roofs;

  • ceilings;

  • chimneys;

  • windows and doors; and

  • structural drainage reconstruction.

  • Membership is intended to cover eligible domestic systems and appliances and does not extend to structural repairs to the Property.

• 24.2 Routine Maintenance:

  • routine servicing;

  • cleaning;

  • descaling;

  • balancing;

  • lubrication;

  • efficiency improvements; and

  • preventative maintenance.

  • Membership is designed to assist with sudden and unforeseen Breakdowns and is not a substitute for routine maintenance.

• 24.3 Cosmetic Defects:

  • scratches;

  • dents;

  • staining;

  • discolouration;

  • decorative defects; and

  • cosmetic upgrades.

• 24.4 External Events:

  • Membership does not cover any loss, damage, defect or Breakdown arising directly or indirectly from:

    • fire;

    • flood;

    • storm;

    • lightning;

    • subsidence;

    • landslip;

    • earthquake;

    • vandalism;

    • theft; or

    • malicious damage.

  • Such events are typically covered under a separate home or property insurance policy and are not covered by this Membership.

• 24.5 Consequential Loss:

  • Emergency Housecare Ireland shall not be liable for any indirect, special or consequential loss arising from any Breakdown, Claim, repair, delay or interruption in service.

  • This includes, but is not limited to:

    • loss of earnings;

    • loss of business;

    • loss of profits;

    • alternative accommodation costs;

    • inconvenience;

    • loss of use or enjoyment of the Property; and

    • any other indirect or consequential loss.

  • Nothing in this Agreement excludes or limits any liability that cannot lawfully be excluded or restricted under applicable law.

• 24.6 Commercial Use:

  • Membership does not cover any system, appliance or installation that is used wholly or mainly for:

    • commercial purposes;

    • industrial purposes; or

    • agricultural purposes.

  • Membership is intended solely for private residential Properties. Any Breakdown, fault or damage arising from commercial, industrial or agricultural use is excluded from cover.

• 24.7 Utility Provider Failures:

  • Membership does not cover any interruption, loss of service, Breakdown, defect or damage arising directly or indirectly from the failure, interruption or restriction of services provided by:

    • electricity suppliers;

    • water suppliers;

    • gas network operators;

    • telecommunications providers; or

    • any other public utility provider.

  • This includes interruptions caused by maintenance works, outages, supply restrictions, network failures or disconnections that are outside the control of Emergency Housecare Ireland.

• 24.8 Pre-Existing Faults:

  • Membership does not cover faults that:

    • existed before Membership commenced;

    • were known to the Member before joining; or

    • should reasonably have been disclosed during the application process.

• 24.9 Unauthorised Alterations:

  • Membership does not cover faults arising from repairs, modifications or alterations carried out by persons who were not appropriately qualified, licensed or registered to undertake the work.

• 24.10 Deliberate or Illegal Acts:

  • Membership does not cover any loss, damage, defect or Breakdown arising directly or indirectly from:

    • deliberate acts;

    • reckless conduct;

    • fraud;

    • criminal activity; or

    • illegal use of the Property.

• 24.11 Wear and Tear:

  • Membership does not cover faults, defects, deterioration or Breakdowns arising wholly or partly from:

    • normal wear and tear;

    • gradual deterioration;

    • corrosion;

    • rust;

    • sludge;

    • scale;

    • ageing;

    • lack of maintenance; or

    • the natural end of a system's, appliance's or component's useful life.

  • Membership is intended to provide assistance following a sudden and unforeseen Breakdown and does not cover the ongoing deterioration of systems, appliances or components over time.

  • Where a fault results from a combination of wear and tear and a sudden Breakdown, Emergency Housecare Ireland reserves the right to determine whether the fault is eligible for cover, acting reasonably and in accordance with the terms of this Agreement.

 

25. Repair Guarantee

• Repairs carried out by Emergency Housecare Ireland are guaranteed for twelve (12) months from the date of completion in respect of defects arising from:

  • our workmanship; or

  • replacement parts supplied by us.

• This guarantee does not apply where:

  • the repaired item has been altered by another contractor;

  • the defect results from misuse or accidental damage;

  • a separate unrelated fault develops; or

  • the system has not been reasonably maintained.

• This guarantee is additional to and does not affect any statutory rights available under Irish law.

 

PART 5 – LEGAL TERMS

 

26. Complaints

• Emergency Housecare Ireland is committed to providing a high standard of customer service.

• If you are dissatisfied with any aspect of our service, you should contact us as soon as reasonably practicable using the contact details provided in this Agreement.

• When making a complaint, please provide:

  • your name and contact details;

  • your Membership Number (where applicable);

  • details of the issue;

  • any supporting information that may assist our investigation.

• We will investigate complaints fairly and objectively and aim to resolve them as quickly as reasonably practicable.

• Where additional investigation is required, we will keep you informed of progress.

• Nothing in this Agreement affects your right to seek independent advice or pursue any remedy available under Irish law.

 

27. Data Protection

• Emergency Housecare Ireland is committed to protecting personal information and processing personal data responsibly.

• We will process personal data in accordance with:

  • the General Data Protection Regulation (EU) 2016/679 ("GDPR");

  • the Data Protection Act 2018 (Ireland); and

  • any replacement or supplementary legislation.

• We may collect and process information necessary to:

  • administer Memberships;

  • arrange repairs and services;

  • process payments;

  • investigate complaints;

  • prevent fraud;

  • comply with legal obligations; and

  • improve our services.

• We may share information with:

  • authorised contractors;

  • payment providers;

  • professional advisers;

  • regulatory authorities; and

  • law enforcement agencies where required by law.

• Further information regarding the collection and use of personal data is available in our Privacy Policy.

 

28. Limitation of Liability

• Nothing in this Agreement excludes or limits liability where such exclusion or limitation would be unlawful.

• This includes liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; and

  • any liability that cannot legally be excluded or restricted.

• Subject to the above, Emergency Housecare Ireland shall not be liable for:

  • indirect losses;

  • consequential losses;

  • loss of profits;

  • loss of business;

  • loss of earnings; or

  • losses arising from circumstances beyond our reasonable control.

• Where permitted by law, our liability in connection with any Claim shall not exceed the amount reasonably payable for the covered service giving rise to the Claim.

 

29. Force Majeure

• We shall not be responsible for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control.

• Examples include:

  • severe weather;

  • flooding;

  • storms;

  • industrial disputes;

  • fuel shortages;

  • utility failures;

  • government restrictions;

  • pandemics;

  • acts of terrorism; or

  • civil unrest.

• Where such an event occurs, we will use reasonable efforts to resume normal services as soon as practicable.

 

30. Notices

• Any notice required under this Agreement may be provided:

• By the Member:

  • by email;

  • in writing; or

  • through any customer service channel approved by Emergency Housecare Ireland.

• By Emergency Housecare Ireland:

  • by email;

  • by post;

  • by SMS; or

  • through any online member portal made available to Members.

• A notice shall be deemed received when it would ordinarily be expected to reach the recipient.

 

31. Assignment

• Emergency Housecare Ireland may transfer or assign its rights and obligations under this Agreement to another appropriately qualified organisation.

• Any such transfer will not reduce the rights available to Members under this Agreement.

• The Member may not transfer Membership to another person without our prior written consent.

 

32. Severability

• If any provision of this Agreement is found to be invalid, illegal or unenforceable by a court or competent authority:

  • that provision shall be modified to the minimum extent necessary to make it enforceable; or

  • where modification is not possible, it shall be deemed removed from the Agreement.

• The remainder of the Agreement shall continue in full force and effect.

 

33. Waiver

• A failure or delay by either party in exercising any right under this Agreement shall not constitute a waiver of that right.

• Any waiver must be made expressly and in writing.

 

34. Entire Agreement

• This Agreement, together with the Membership Schedule and any documents expressly incorporated by reference, constitutes the entire agreement between Emergency Housecare Ireland and the Member.

• The Member acknowledges that they have not relied on any statement or representation that is not expressly contained within this Agreement.

• Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

 

35. Governing Law and Jurisdiction

• This Agreement shall be governed by and interpreted in accordance with the laws of Ireland.

• Any dispute arising out of or in connection with this Agreement shall be subject to the jurisdiction of the Irish courts.

• Nothing in this clause affects any mandatory consumer rights available under Irish law.

 

36. Contact Details

• Emergency Housecare Ireland

• Website: www.emergencyhousecare.ie

• Email: contact@emergencyhousecare.ie

• Telephone: 0818 002 500

• Registered Office: Emergency Housecare Limited, 20 Harcourt Street, Dublin 2, D02 H364, Republic of Ireland

• Company Registration Number (CRO): 793297

• VAT Number: TBC

• Business Hours: TBC

• Emergency Assistance: Available in accordance with Membership terms and operational availability.