1. Introduction

• Purpose: This Cookie Policy explains how Emergency Housecare Limited uses cookies and similar technologies when you visit our website.

• Scope: It details what cookies are, why we use them, and your choices regarding their use.

• Relation to Other Policies: This should be read alongside our Privacy Notice, which explains how we process your personal data.

 

2. Who We Are

• Company Name: Emergency Housecare Limited (Registered in the Republic of Ireland).

• Company Registration Number (CRO): 793297

• Registered Office: 20 Harcourt Street, Dublin 2, D02 H364, Republic of Ireland.

• Telephone: 0818 002 500

• Email: contact@ehc.ie

 

3. What Are Cookies?

• Definition: Small text files placed on your computer, smartphone, or other device when you visit a website.

• Function: Help websites recognize your device, remember preferences, and improve browsing experience.

• Security: Cookies cannot access information stored elsewhere on your device or install software.

 

4. Types of Cookies We Use

• Strictly Necessary Cookies:

  • Essential for website operation and security (cannot be switched off).

  • Enables: Website security, session management, navigation, load balancing, form submission, and fraud prevention.

• Functional Cookies:

  • Remembers your choices and preferences (language, accessibility settings, saved preferences, returning visitor recognition).

  • Provides a more personalized experience.

• Performance and Analytics Cookies:

  • Collects anonymous info about pages visited, time spent, website performance, user journeys, and errors.

  • Used only with your consent where required by law.

• Marketing Cookies:

  • Measures advertising effectiveness and delivers personalized ads.

  • Only placed on your device if you provide consent.

 

5. Third-Party Cookies

• Providers: Placed by trusted third parties for analytics, security, embedded maps, video content, live chat, and online payment services.

• Responsibility: Each third party is responsible for its own cookie use in accordance with its own privacy policy.

 

6. Cookie Consent

• Cookie Banner Options: Allows you to accept all cookies, reject all non-essential cookies, or customize your preferences on your first visit.

• No Consent Required: Strictly necessary cookies do not require your consent.

• Control: You can change or withdraw your consent at any time via the Cookie Settings on the website.

 

7. Managing Cookies

• Browser Capabilities: Most web browsers allow you to view, delete, block cookies (including third-party cookies), or delete them when closing the browser.

• Impact: Disabling certain cookies may affect website functionality and prevent some features from working correctly.

• How-To: Instructions can usually be found in your browser's "Help" section.

 

8. Cookies We May Use

• Strictly Necessary: Website operation and security (Consent Required: No)

• Functional: Remember preferences (Consent Required: Yes)

• Analytics: Website performance and visitor statistics (Consent Required: Yes)

• Marketing: Advertising and campaign measurement (Consent Required: Yes)

• Note: Actual cookies may vary depending on updates to the website and services used.

 

9. Google Analytics

• Data Collected: If enabled, it tracks pages visited, time spent, device info, browser type, and approximate location (based on IP address).

• Activation: Only activated after you provide consent through the cookie banner where required by law.

• Privacy Measures: IP anonymization is enabled, and settings are configured to minimize personal data collection.

 

10. How Long Cookies Are Stored

• Session Cookies: Expire automatically when you close your browser.

• Persistent Cookies: Remain on your device until they expire or are deleted manually.

• Note: Retention periods vary depending on the purpose of each cookie.

 

11. Changes to This Cookie Policy

• Updates: We may update this policy from time to time to reflect changes in legislation, technology, or business practices.

• Availability: The latest version will always be available on our website.

 

12. Contact Us

• Entity: Emergency Housecare Limited

• Address: 20 Harcourt Street, Dublin 2, D02 H364, Republic of Ireland

• Telephone: 0818 002 500

• Email: contact@ehc.ie

 

13. Further Information

• Privacy Notice: Further details on personal info processing can be found in our Privacy Notice.

• Regulatory Authority: You have the right to contact the Data Protection Commission in Ireland if you have concerns.

• Sign-off:

  • Director Signature: Toby Burton

  • Date of Policy: September 2025 | Date of Update: June 2026