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Privacy Policy

How we collect, use, and protect your personal information.

1. Introduction

  • Commitment: Committed to protecting privacy and ensuring personal data is processed fairly, lawfully, and transparently.

  • Scope: Explains how data is collected, used, stored, shared, and protected.

  • Legal Compliance: Processes data in accordance with GDPR, Data Protection Acts 1988–2018, and Irish legislation.

 

2. Who We Are

 

3. Privacy Contact

 

4. Personal Information We Collect

  • Basic Info: Name, address, email, phone number, date of birth.

  • Account Info: Payment details, property details (type, heating, plumbing, etc.), insurance/claims info.

  • Records: Telephone recordings, correspondence, website usage (IP, cookies), marketing preferences.

  • Sensitive Data: Limited health or accessibility info (only where permitted or with explicit consent).

 

5. How We Collect Your Information

  • Sources: Directly from you, website, telephone, policy administration, authorized representatives.

  • Third Parties: Insurance intermediaries, contractors, public sources, and fraud prevention agencies.

 

6. How We Use Your Information

  • Core Tasks: Providing quotations, arranging insurance, processing payments, managing renewals, and handling claims.

  • Service: Verifying identity, preventing fraud, customer satisfaction, and responding to enquiries.

  • Operations: Improving products/service and sending marketing (where permitted).

 

7. Legal Basis for Processing

  • Contractual: Performance of a contract.

  • Legal: Compliance with legal obligations.

  • Legitimate Interests: Business needs.

  • Consent: Where required.

  • Sensitive Data: Article 9 GDPR compliance where applicable.

 

8. Marketing Communications

  • Permission: Electronic marketing only with consent or as permitted by Irish law.

  • Unsubscribe: You may withdraw consent at any time.

  • Exclusion: Service-related communications will continue as necessary.

 

9. Fraud Prevention and Claims Verification

  • Purpose: Protecting customers and the business.

  • Actions: Verifying identity, assessing applications, validating claims, and detecting criminal activity.

  • Sharing: Information may be shared with insurers, contractors, and law enforcement when required.

 

10. Sharing Your Information

  • Partners: Insurers, claims administrators, contractors (plumbers/heaters), payment/IT providers, auditors, and regulators.

  • Policy: Only necessary information is shared. We never sell your personal information.

 

11. Call Recording

  • Monitoring: Calls may be recorded for training, quality assurance, complaint handling, fraud prevention, verification, and legal compliance.

 

12. International Transfers

  • Safeguards: When data leaves the EEA, appropriate safeguards are used, such as European Commission adequacy decisions or Standard Contractual Clauses.

 

13. Cookies and Website Analytics

  • Purpose: Functionality, experience, and performance improvements.

  • Consent: Non-essential cookies require consent (details in the Cookie Policy).

 

14. Data Retention

  • Insurance Records: 7 years after expiry.

  • Claims Files: 7 years after closure.

  • Financial Records: 6 years + current year.

  • Customer Correspondence: Up to 7 years.

  • Call Recordings: Up to 24 months.

  • Recruitment Records: Up to 12 months.

  • Note: Data is securely deleted/anonymized when no longer required.

 

15. Automated Decision-Making and Profiling

  • Purpose: To ensure appropriate insurance and improve experience.

  • Restriction: No decisions based solely on automated processing that produce legal/significant effects (unless authorized by law).

 

16. Security

  • Measures: Technical and organizational measures are in place to prevent unauthorized access, loss, or disclosure.

 

17. Your Rights

  • Rights Include: Access, correction, erasure, restricting processing, objecting to processing, withdrawing consent, and data portability.

  • Response Time: We aim to respond within one month.

 

18. Complaints

  • Procedure: Contact us first to resolve concerns.

  • Escalation: Right to lodge a complaint with the Data Protection Commission in Ireland.

 

19. Changes to this Privacy Notice

  • Updates: May be amended for legislation or business changes.

  • Latest Version: Always available on the website.

  • Sign-off: Director Signature: Toby Burton | Date of Policy: September 2025 | Date of Update: June 2026

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